Metro Brands Limited – Privacy Policy

This website www.clarks.in, including all webpages, hyperlinks, tools, and the mobile application provided thereunder (the “Website”), is owned by Metro Brands Ltd (“our”, “us”, “we”, “Metro Brands Ltd”, “Seller”).
At Metro Brands Ltd, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, store, use, and safeguard your personal information. By accessing or using our Website, you consent to the practices described herein. If you do not agree, please discontinue using our Website.

1. Compliance

This Privacy Policy is published in compliance with applicable Indian laws, including:

  • Section 43A of the Information Technology Act, 2000

  • Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011

  • Digital Personal Data Protection Act, 2023

2. Information We Collect

Through Our Website – Name, contact number, email address, shipping address; Payment-related details while placing an order
Account Creation – Name, mobile number; Optional details you choose to provide
Automatically Collected – Cookies and identifiers; Device details, browser type, ISP, interaction data
Other Sources – Updated delivery and address information from courier partners
Employees – Name, resume, ID proofs, DOB, gender, PAN, Aadhaar, passport, family details, education, employment history, biometric data
From Physical Stores – Name, phone, date of birth, anniversary date, email (if provided); Foot scan data (if opted for)
Vendor Onboarding – Name, PAN, GST, cancelled cheque, KYC details

3. How We Use Your Information

  • To process and fulfill orders

  • To respond to customer queries

  • To send updates on orders, returns, and refunds

  • To improve our website and services

  • To send marketing communications (if you opt-in)

  • For legal compliance and fraud prevention
    Note: We do not share your information with third parties except as required for service delivery or by law.

4. Your Rights

Under the Digital Personal Data Protection Act, 2023, you have the right to:

  • Access your personal information

  • Request corrections to inaccurate data

  • Request erasure of personal information no longer required

  • Nominate someone to exercise your rights in case of incapacity or death

  • File a complaint with the Data Protection Board
    Requests can be made via: 📧 customercare@metrobrands.com | dpo@metrobrands.com

5. Grievance Redressal

Data Protection Officer (DPO)- Mr. Dattaram Dalvi – dpo@metrobrands.com
Grievance Officer: Biswajit Dutta – grievance.officer@metrobrands.com | +91 22 6656 0444

6. Cookies Policy

We use cookies to improve your browsing experience:

  • Strictly Necessary Cookies – Required for site functionality

  • Performance Cookies – Monitor performance and analytics

  • Functionality Cookies – Save your preferences

  • Advertising Cookies – Display personalized ads

  • Behavioural Cookies – Track engagement for personalization
    You can disable cookies in browser settings; however, this may affect site features.

7. International Data Transfers

Your personal information may be stored or processed outside India with adequate safeguards in place to protect your data.