: To create your Clarks account:

1. Tap on the Sign In Icon at the top right.
2. Enter your Email ID and verify it using the OTP sent to you.
3. Verify the OTP.
4. You're all set to explore and shop!

Email is mandatory for Sign-in

 Enter your Email ID and verify with the OTP sent.

● Wait for a few seconds, it may be
delayed.
● Ensure connectivity, tap Resend OTP.
● Make sure to check your Spam/Junk folder.
● If it fails again, contact our support team.

Yes! You can shop as a guest.

No, you can shop as a
guest too. But creating an account lets you track your orders, save
preferences, and return items easily.

No, currently login is only via OTP.

Absolutely. We use encrypted technology and secure servers. Your data is never shared without consent.

 No. We only send OTPs, we do not read your personal messages.

Currently, registration is supported only via Email ID.

• Email updates would be sent to the registered ID.

 Yes, you can opt out by clicking on the unsubscribe link in the email.

No, Clarks will never ask for your OTP. If you receive such a request, please report it immediately.

● Credit Cards (Visa, MasterCard,
AmEx, etc.)
● Debit Cards
● Net Banking
● UPI
● Wallets (Paytm, PhonePe, etc.)

Yes, an extra 5% discount on prepaid orders placed on the website.

Yes, via email.

Available on select
credit cards (check at checkout).

Yes, selected cards are acceptable. Please check with your issuing bank for more details.

 Yes, an invoice with GST details will be sent along with your order.

1. Select product → Size.
2. Add to Bag → Checkout.
3. Enter Shipping Address.
4. Confirm Payment.

No. You’ll need to cancel & re-order.

Use the Size Chart available above Add to Cart with measuring guide.

Free shipping on all Orders.

Enter your PIN under Delivery Options on product page → click Check.

Metro cities: 2–4 days
Tier 2/3 & remote: 4–7 days

● My Orders→ Select order → Track
Order
●Or use the tracking number on
courier partner’s site.

Not available yet, but being worked on.

No, it’s auto-assigned based on location.

Currently, only India.

 Clarks never charges extra. Refuse to pay and report immediately.

You can cancel as long as the order is not yet packed/shipped.

Go to My Orders → Select item → Cancel.

Refunds are reflected in 7–10 days to the original payment mode.

● 10-day return window from delivery date.
● Product must be unused, unworn, unwashed, undamaged
with original tags & packaging.

1. Go to the returns page. Enter Order ID & Email → Select reason → Upload image→ Return.

2. Pickup will be scheduled & informed via message.